Cancellation & Rescheduling Policy

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Background:

At  M4 Consulting LLC, we understand that our partners’ schedules can change unexpectedly. That said, it’s also important to acknowledge that our Professional Services engagements involve dedicated resources that are allocated in advance at material cost to M4 Consulting LLC. Our Professional Services Cancellation & Rescheduling Policy strives to  ensure both operational efficiency and fairness.

This policy covers cancellation and rescheduling of any M4 Consulting LLC Professional Services engagement, which includes, for example, expert consulting,  strategy consulting, tutoring or career services, certification exam preparation, training, or other booked or scheduled services.

The Cancellation Policy:

No cancellation fees will apply if you cancel or reschedule a Professional Services engagement:

• at least three (3) full days (i.e., 72 hours) prior to the scheduled start date

If  you fail to cancel or reschedule a Professional Services engagement within the notice periods listed above, you will be subject to a cancellation fee that is equal to:

• the cost of the scheduled session
• any third-party expense that M4 Consulting LLC cannot recover or mitigate.

Payment of the cancellation fee must be made before M4 Consulting LLC will permit scheduling another booking engagement.

Cancellation and rescheduling request(s) must be submitted via email to the assigned associate.

Any rescheduled Professional Services engagements must be rescheduled by you to a date within three (3) months of the original date,  and should you fail to reschedule within such 3 month period, amounts paid for the engagement will not be refunded and forfeited.

M4 Consulting LLC may, in its discretion and at any time, modify or cancel this policy by posting such updated policy to the internet.